About Hotel Connect
We are Hotel Connect and I am Wendy, founder of the service and a true Hotel Professional! Myself and my team have a strong background in supporting 5* operations, delivering world class service and working to exacting standards. From a personal level I have managed all hotel operations as Department and General Manager across Front of House, Reception, Concierge, Reservations and Revenue.
I have had the pleasure of working in some fabulous places such as The Angel in Bury St Edmunds, Jurys/Doyle on Great Russell Street, London, St Pierre Park, Guernsey and Sheraton in Jerusalem. I loved working in hotels, I loved the people that I worked with and I loved the guests (yes, all of them!). I really love making people happy, comfortable and feeling good and this is the same values and beliefs that we work to today, at Hotel Connect.
Wendy NormanI love my life – I live in Norwich City, by the cathedral and river. I love going to Food and Drink Festivals – and there are quite a few in Norfolk! What can be better than listening to some music in the sunshine, with good food, drink and friends? As you can see from above, I have worked in the hotel industry for many years and I love the fact I can use my expertise and experience to support our ever growing client base.
CarrieCarrie is a Reservation Pro! She was the Reception and Reservations Manager at Hallmark – a 4 star boutique hotel so knows all the issues and challenges that the hotelier faces on a daily basis. Carrie knows all about optimising room rates and yield – she did it every day! Carrie only left Hallmark to travel for 6 months across Australia, and on her return came to work for us.
My name is Sarah and with over 30 years’ experience in customer service, whether as a waitress, legal secretary, personal injury client liaison officer, executive assistant, administrator or IT support, I love talking to and helping people; finding answers to their questions and solutions to their suggestions. Whether it’s setting up phone lines, creating recordings to greet customers or answering your calls, I have a wealth of expertise in being the ‘voice of the company’, making every effort to represent you at your best where a smile down the phone goes a long way to achieving your aims.